Terms and Conditions

These Terms and Conditions set out the basis on which Borscht Hostel Kiev (named Hostel below) provides an accommodation and other services to the person has got a reservation in Hostel (named Guest below). By making a reservation the Customer agrees to comply with these Conditions.

RESERVATION

Guest can request the reservation via Hostel’s web-page, one of the accommodation booking web-site Hostel works with or by contacting Receptionist directly.

The reservation deems as accepted only after Guest will get the confirmation from Hostel.

The reservation can be cancelled by Guest before 48 hours prior 14:00 of arrival date without fee, in case of late cancellation Hostel accept itself to charge the amount of first night stay.

Bed/Room at Hostel can be guaranteed and kept only under condition of full prepayment. Pre-booked without full payment bed/room can be kept under the reservation only till 18:00 of arrival date if different wasn’t agreed between Hostel and Guest.

PAYMENTS AND FEES

The following payment methods are accepted by Hostel:
a) cash or credit or debit cards in case of paying in person;
b) credit or debit cards in case of full or deposit payments in advance.

Payments can be taken not later than check-in time of the date Guest pays for. Over holding is not permitted.

RESEPTION TIME TABLE, CHECK IN AND CHECK OUT

Reseptionist works from 10:00 till 21:00. Late check-ins and check-outs are possible only by prior arrangment.

Check in at Hostel is after 14:00. Having the possibility of earlier check-in depends on availability of beds/rooms and can be arranged subject to prior agreement with the staff.

During the check-in Guest has to identificate himself with valid passport, ID or driving license.

Check out is before 11:00. Late check-out is possible by prior arrangement and subject to availability, Guest can be charged additionally.

The staff has rights to refuse admission or evict Guest for failure to comply with conditions or for any other reason connected to compromising the comfort, safety or security of other guests or staff. The staff has rights to avoid any explanations. Refund is not given back.

HOUSE RULES

Smoking cigarettes is permitted only on balconies or outside of the building.

Guest is responsible for any damage or loss cased at Hostel by himself. Guest may be liable for reasonable cost of repairing, cleaning or replacing any property of Hostel which is damaged, soiled or lost by Guest. The exact cost of damage clarifies from the staff.

Pets are acceptable. All the damages are on Guest’s responsibility. The exact cost of damage clarifies from the staff.

Bookings which are made by the persons under 18 years old are not acceptable.

Hostel is not responsible for any bodily harm, theft, loss or damage to any personal effects.

All Hostel’s facilities are to be treated with respect including rinsing the shower and cleaning up the bathroom and kitchen equipment after use so that the next guest finds it clean and neat.

Guests cannot use Hostel for any commercial purposes.

The common areas are under video surveillance in the security consideration.